ENERGY TRANSFER COMPANIES

PANHANDLE EASTERN PIPE LINE COMPANY, LP

TRUNKLINE GAS COMPANY, LLC

SEA ROBIN PIPELINE COMPANY, LLC

ROVER PIPELINE LLC

LAKE CHARLES LNG COMPANY, LLC

SOUTHWEST GAS STORAGE COMPANY

Street Address

Mailing Address

Main Phone

1300 Main Street

P O Box 4967

(713) 989-7000

Houston, Texas 77002

Houston, Texas 77210-4967

EMERGENCY CONTACTS

24-Hour Emergency

(800) 225-3913

Call Before You Dig

811 (National)

Media Contact

media@energytransfer.com

(214) 840-5820

Name

Email Address

Phone

Messenger Help Line

messenger@energytransfer.com

(877) 689-7800 or

(713) 989-7800

Customer Service Line

PipeLineCos@energytransfer.com

(800) 275-7375 or

(713) 627-4272

After Hours/Weekend/Holiday Analyst Cell Phone

scheduleroncall@energytransfer.com

(713) 962-9862

Fax Numbers

Fax Number

Customer Service and Messenger Services

(713) 989-1178

Contract Administration

(713) 989-1178

Sales

(713) 989-1177

Marketing Operations (Nominations)

(713) 286-5402

MARKETING DEPARTMENT CONTACTS

Name

Email Address

Phone

Beth Hickey, Executive Vice President, US Gas Pipelines

beth.hickey@energytransfer.com

(713) 989-7633

Melissa Hollis, Sr. Administrative Assistant

melissa.hollis@energytransfer.com

(713) 989-7621

Cheryl Jefferson, Sr. Administrative Assistant

cheryl.jefferson@energytransfer.com

(713) 989-7587

SALES

Contact for information on pipeline services, capacity, rates and initiating new service.

Name

Email Address

Phone

Bryan Hill, Director, Marketing

bryan.hill@energytransfer.com

(313) 640-8684

Jill Goss (Szoke), Sr. Account Manager

jill.szoke@energytransfer.com

(713) 989-7759

COMMERCIAL OPTIMIZATION, SALES AND SYSTEM OPERATIONS

Responsible for marketing of transportation and storage services.

Name

Email Address

Phone

Joey Colton, Vice President, Interstate Mktg & BD

joey.colton@energytransfer.com

(713) 989-7266

Travis Eubank, Sr. Account Manager

travis.eubank@energytransfer.com

(713) 989-7696

BUSINESS DEVELOPMENT

Responsible for producer service related activities including developing projects and negotiating the attachment of supply.  Responsible for the Market and Supply development for gas and liquids and managing day-to-day activities relating to processing and liquid transportation.

Name

Email Address

Phone

John Reid, Vice President, Interstate & Optimization

john.reid@energytransfer.com

(713) 989-7143

Mark Brocato, Account Manager - Commercial

mark.brocato@energytransfer.com

(713) 989-7642

Anna Holt, Account Manager - Commercial

anna.holt@energytransfer.com

(713) 989-7389

Jennifer Merkel, Account Manager - Commercial

jennifer.merkel@energytransfer.com

(713) 989-7649

MARKET SERVICES

Name

Email Address

Phone

Alicia Kesler, Sr. Administrative Assistant

alicia.kesler@energytransfer.com

(713) 989-2568

NOMINATIONS AND ALLOCATIONS

Responsible for verifying and confirming nominations, allocation of actual volumes and communication with shippers and operators related to imbalance management.  Contact this group for current business inquiries regarding balances, OBAs, nominations, allocations or confirmations and training for the Messenger System.

Name

Email Address

Phone

Melissa Lakey, Sr. Manager, Customer Service

melissa.lakey@energytransfer.com

(713) 989-7742

Valerie Bell, Sr. Specialist, Customer Service (weekends)

Carolyn Burnett, Specialist, Customer Service

Mark Dixon, Sr. Specialist, Customer Service

Jonathan Fanini, Specialist, Customer Service

valerie.bell@energytransfer.com

carolyn.burnett@energytransfer.com

mark.dixon@energytransfer.com

jonathan.fanini@energytransfer.com

(713) 989-2544

(713) 989-7440

(713) 989-5117

(713) 989-4630

Bobbi Gabosch, Sr. Specialist, Customer Service

Ryan Garza, Specialist, Customer Service

bobbi.gabosch@energytransfer.com

ryan.garza@energytransfer.com

(713) 989-7573

(713) 989-5095

Paul Gill, Lead Analyst, Electronic Commerce

paul.gill@energytransfer.com

(713) 989-7577

Pedro Martinez, Specialist, Customer Service

pedro.martinez@energytransfer.com

(713) 989-7673

Danielle Albert, Offshore Specialist (Sea Robin/Stingray)

danielle.albert@energytransfer.com

(713) 989-7524

After Hours/Weekend/Holiday Analyst Cell Phone

scheduleroncall@energytransfer.com

(713) 962-9862

CONTRACT ADMINISTRATION

Responsible for contracting ongoing transportation and storage services and capacity release.  

Name

Email Address

Phone

Lindy Donoho, Director - Contract Administration

lindy.donoho@energytransfer.com

(713) 989-2416

Victoria Carrillo, Assoc. Analyst – Contract Administration

Mark Enns, Sr. Analyst - Contract Administration

victoria.carrillo@energytransfer.com

mark.enns@energytransfer.com

(713) 989-5129

(713) 989-7671

Susan Sharp-Jozwiak, Sr. Analyst - Contract Administration

susan.sharp-jozwiak@energytransfer.com     

(713) 989-7651

CREDIT

Name

Email Address

Phone

Credit Risk Management

regcreditrisk@energytransfer.com

(713) 989-7015

CUSTOMER SERVICE

Responsible for responding to all customer inquiries.  Contact this group for any questions or concerns regarding billing, measurement, regulatory or other issues.

Name

Email Address

Phone

Customer Service Line Toll-Free

PipelineCos@energytransfer.com

(800) 275-7375

Customer Service Line in Houston

PipelineCos@energytransfer.com

(713) 627-4272

Tim McCullar, Director, Portfolio Management

timothy.mccullar@energytransfer.com

(713) 627-4272

Ellen Puente, Sr. Analyst Customer Service

ellen.puente@energytransfer.com

(713) 627-4272

MESSENGER SERVICES

Contact this group to set up or change Messenger System Agreements, user access and website information. 

Suzette Caffey, Lead Analyst, Electronic Commerce                 suzette.caffey@energytransfer.com                  (713) 989-7694

Name

Email Address

Phone

Messenger System Help Line Toll-Free

messenger@energytransfer.com

(877) 689-7800

Messenger System Help Line in Houston

messenger@energytransfer.com

(713) 989-7800